Handbook: IT Guide

This guide was developed to help you proactively communicate with your IT department and avoid issues in sending your ALD Member Portal powered by GreekTrack invitation. If you have any tech issues, please contact comms@nationalald.org.

Reach out to your IT department a few months in advance of your invitation being sent:

  • Notify them of the upcoming invitation

  • Let them know our system email address will be used: ald@nationalald.org

  • Alert IT of the timeframe you plan to send your invitations

It also may be helpful to send a reminder email a few days before.

Whitelist Information

If an IT department comes back and asks for the IP address, the GreekTrack platform uses Amazon SES (Simple Email Service) to send out emails. Amazon uses hundreds of IP addresses to operate their service so whitelisting them all typically is not requested by IT admin but if they want them here are the instructions on how to get them.

Currently, they fall into these three blocks of IP addresses:

Email Delivery Information

The ALD Member Portal uses email as a primary means of communication with your members and invitees. Many colleges and universities are taking extreme measures to filter out unwanted messages from their email systems and protect their students and their networks. These filtering systems are incredibly advanced and complex, but as with any filtering system there can be false positives, and it's always possible that legitimate emails can be flagged as spam and therefore never reach your students, possibly without your knowledge.

We've installed SPF, DKIM and DMARC authentication on our system email address which institution email systems will check to verify that it's a legitimate email.

To further reduce the chances that the ALD Member Portal emails might be flagged as spam by your institution's email server, we encourage you to contact your email system administrator and let them know you will be sending a batch of messages inviting students to join your society. With the information above, your email system administrators may be able to add an exception to their spam software to allow messages from our IP address or email address to be delivered successfully. If you need further assistance, contact comms@nationalald.org.